We parked our vehicle at the Meet & Greet parking at Stansted airport for 7 days ..
Upon return we found a dent in the drivers side door of our vehicle ..
Using theyr photo's on the entry system we determined the dent WAS not there on entry .
We filled a claim form in with the supervisor on duty before leaving to drive home ..
Some 7 days later we received a letter from "empark" with the following paragraph ...
" We have reviewed all the details concerning the damage to your vehicle alongside the terms and conditions under which London Stansted Airport provides Meet & Greet parking services
..Under these terms and conditions Stansted Airport is only responsible for the damage caused to a customers vehicle should that damage occur whilst the vehicle is being driven by one of the Meet & Greet drivers .
From the details we have regarding the damage to your vehicle
there is no evidence that the damage can be attributed to the driver .. "
It goes on to say they do not accept liability ..
.. How can this be real .
.. The vehicle has been damaged whilst in there care .
.. The damage looks as if the drivers door as been opened and banged on to a object ,
OR someone has opened a car door on to our vehicle ...
...a white vehicle as there are signs of white paint
.. Our vehicle is Black ...........
Help please . Thank you Chris P