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rvj87

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  1. rvj87
    Hello again, I am so sorry to have kept you waiting for months. I have been meaning for some time now to tell you that I got my money back and got my DD cancelled. I was so focused on that one thing that I completely forgot about letting you know. I had no idea it had been so long. I've had a lot on my plate recently and my health problems seem to get worse by the day. I kept on telling myself I have to check back with CAG but every time I kept getting sidetracked by one thing or another. But enough excuses. I apologise for leaving you hanging on for so long, especially after all your help. I hope you can forgive me and would like to thank you for all your invaluable help and advice. Without your input I would never have gotten anything done. Thank you one and all for helping me beat Ashbourne and get my money back.
  2. rvj87
    Hi slick, thanks. I didn't know I could claim a direct debit refund. I'll get on to lloyds today. Once that's done is there anything else I need to do? Or should I expect to hear from ashbourne about it? Sorry for what might be silly questions but having heard nothing back from them. .. anyway I'll let you know what happens thank you RVJ
  3. rvj87
    Hello, I apologise for the lack of communication; it seems I keep putting my replies to this thread in the wrong place somehow; I keep getting confused about where I'm supposed to post what so I hope this reply actually reaches you. Also sorry if I've accidentally posted the same reply 4 billion times without realising it. I sent both the doctor's letter and the letter you kindly wrote for me to Ashbourne on monday the 23rd (for which incidentally I have proof of postage). To date I have had no response, via post or email, from ashbourne. Not only this, but they have taken another £32.00 out of my account! Where do I go from here? RVJ
  4. rvj87
    Hi slick, I'm sorry if other messages haven't reached you; I think I may have accidentally posted them in the wrong reply box thing so they may not have been appearing in this topic. I sent both the doctor's letter and the letter you kindly wrote for me to Ashbourne on monday the 23rd of may (for which incidentally I have proof of postage). To date I have had no response, via post or email, from ashbourne. Not only this, but they have taken another £32.00 out of my account! Where do I go from here? RVJ
  5. rvj87
    Hi again, I sent both the doctor's letter and the letter you kindly wrote for me to Ashbourne on monday the 23rd (for which incidentally I have proof of postage). To date I have had no response, via post or email, from ashbourne. Not only this, but they have taken another £32.00 out of my account! Where do I go from here? RVJ
  6. rvj87
    Thank you. I will get this done on monday. I'll let you know as soon as I hear back. Thanks Rv
  7. rvj87
    Hi, I don't mind quoting the whole thing: "I am writing in support of this young man's request to cancel his gym membership. His mental health is currently poor and it is not feasible for him to be able to access the gym at this present time." hopefully they'll accept this as a valid reason Rvj
  8. rvj87
    Hi slick. Just letting you know that I now have a letter from my doctor. Sorry for the delayed reply.
  9. rvj87
    Hi slick Sorry to reply so late. I was, as you know, about to make an appointment with my doctor and managed to arrange a phone appointment for the 20th. I came to stay with family during the week (it was my sister's birthday) and unfortunately owing to dreadful mobile reception in the village where my parents are, I missed my appointment completely. So anyway, I made a new appointment for the 10th of May. Not sure if that's leaving things a little late but it's all I can get at the minute. The doctor I want to speak to, who best understands my condition, is away until then so I think I'll wait until then. rvj
  10. rvj87
    Hi slick, Thanks for your PM. I don't mind discussing the details of the letter here. Basically the older doctor's note explains that my problems make it difficult for me to hold down a job and advises that it's better for me to not seek work for the time being. I don't know how well this would suit my current situation? Honestly I don't mind spending £30 to not have to give Ashbourne £120, especially if this letter is better tailored to my current situation so I think I'll still speak to my doctor, taking your advice on what I should mention to her. Thanks rvj
  11. rvj87
    Hi, The older letter was written in 2014 so it's due for an update anyway. The surgery charges £30 (I think that's what they said) but I can afford that so no problems there. I'm not quite sure how to ask my doctor to phrase it/what exactly it should say though; any advice would be greatly appreciated, along with the help you've given me so far. Thank you for finding the t&c for me. I didn't give Ashbourne a specific reason for cancelling; I just said I'm cancelling my membership with 3sixtyfitness and would like to cancel the direct debit I set up. I'll let you know as soon as I have the letter
  12. rvj87
    Hi slick, Thank you for being understanding. Quite a few people have said the opposite. I do have a doctor's note, but it was written quite a while ago, and doesn't explain exactly how things are at the moment, so I've made an appointment with my current doctor to get a more up-to-date letter that explains my situation etc. I also went to the gym and spoke to the owner about having a copy of the t&c. I kept civil and neutral despite the fact that his response annoyed me a little tbh. He told me that he doesn't keep copies of any dd mandates or contract terms & conditions at the gym whatsoever. According to him he can't have anything like that lying around for security reasons. Hmm. Apparently I'm supposed to contact Ashbourne directly and ask for a copy. I will be speaking to my doctor on the 20th and should have a note from her soon-ish.
  13. rvj87
    Hi again slick, Sorry for not replying sooner. When I joined 3sixty I just gave the owner my card details for the DD and that was that. I'm going to the gym either today or tomorrow to see if I can get a copy of the mandate or the Ts&Cs and go through them. As for the reason for cancelling, I am really struggling with clinical depression. I've been trying to get help from the local CMHT for over a month and I've been ignored. I find it very difficult to focus on improving my physical health when my mental health makes it a struggle to just get through the day and just seems to keep getting worse. I used to volunteer for the YMCA but I had to give it up; after I stopped seeing my psychologist in Nottingham (had to- moved to Newark) all my problems came back and hit me like a train; I had to fight myself to get up and eat, and the same thing has happened with the gym. My motivation is just dead in the water, along with my will and my ability to see the point in things. This is a weak, pathetic excuse and I hate myself for it, but I can't shake it. I hate having to reveal this about myself and I'm sorry for going on about my problems, but that is my situation at the moment. Now I know Ashbourne will refuse to let me cancel for poor mental health and fair enough , it wouldn't stop me from actually using the machines, so maybe I should just keep paying until I'm paid up and can stop.
  14. rvj87
    Hello again, I've had a look round their site and can't seem to find anything about cancellation. I did however find some relevant info via google and judging by that it doesn't look like I'd be able to cancel on health grounds with what I've got; my condition doesn't actually prevent me from using machines etc. Also, I had an email today from Ashbourne saying that part of the £61 I paid last month was for a late payment charge and admin fees and not two payments so I still owe them a bunch :/ I'm looking forward to having them paid off so they'll shut up. Thanks again.
  15. rvj87
    Hi Slick, Yes, membership admin for 3Sixty is all handled by Ashbourne. I will read through Ashbourne's rules and see if I can't find anything related to ill health. Do you think it's possible Ashbourne had told the gym leader to stay out of things? When I accidentally cancelled my standing order he said he couldn't do anything about it and that I had to ring ashbourne directly... maybe he just doesn't want to deal with them. My main reason for cancelling is a long-standing health issue that I've been trying to get treatment for for over a month now. I might be able to scan a doctors note and send it over to them; I'll have a look in my files. I will definitely be emailing them about everything from now on. Thanks for the advice. rvj87

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