SAR for bank current account was useless, they provided no financial information just comp screen printouts of personal info (surprise surprise!). I am still waiting (over 4 weeks now for a copy of the 'evidence' they have regarding this settlement) So sent them this today and forwarded a copy to the FOS....next stop small claims? TC

I have noticed that the original payments on the loan for PPI until the account was closed totalled £973.92 minus any interest. The amount we received in 2007 for bank charges was £885.95 so the figures don't even make sense! TC

Yes, I requested information on the loan as this was a claim for PPI. It didn't cross my mind to request information on the current account. TC

Hi Andy. Unfortunately not. That's the problem. All I have is a basic info on the account (minus a/c number) from an old credit report. I'll attempt the SAR with this info and keep fingers crossed! Thank you TC

Hi Bankfodder. I sent a SAR for the loan. I have a copy of the agreement. Are you saying I should send a SAR for the current account? They have told the FOS that 'conveniently' that's the only information they have. I doubt they'll send me anything but I'll try. Thank you.

Hiya, any advice will be gratefully received. I started a PPI claim against santander early 2014 for a loan which was taken out in 2001. They claimed to have settled a PPI claim on this account in 2007. In 2007 they settled a 'bank charges' claim for a closed current account not a PPI claim for the loan account. I have never claimed for PPI on any account until early 2014. But in 2007 I had taken on quite a number of banks for charges. I had a call from the FOS today. They said that santander had provided evidence of this settlement. I asked what the evidence was and he said it had the loan agreement number on it, the amount, date and that it was for PPI. Non of this information is true. It's totally fabricated. I expressed my concern to the FOS and he said he'd contact them again to ask for further details. I called santander straight after to request this information and told them it's totally untrue and fraudulent! I'm hopping mad. I don't want to let them get away with this. But what do I do? The FOS have to make a decision on the information they have. I haven't kept anything from my charges claim, as far as I was concerned the matter was closed so I destroyed everything. If they FOS rule in their favour, how do I complain without any evidence? Thornyangel