Hi all Need a little help after looking at my credit report i have been trying to clean up my mistakes. I had a old mobile which i fall behind (passed on to lowell) I phoned the company to make payments to where they said i had a outstanding provident loan this was new to me as i said to them i have never had a loan from provident. I ask if they could send me documents of the loan agreement. Its been a few weeks and to day i had a email stating they have investigated my enquiry, but are unable to provide and documents. the email goes on and then ask me to make a payment in full or to call to discuss instalments. im problem is i can honest say i have never had a provident loan and now dont whats best to do. i have also notice that my credit report now is showing this up as of the end of jan with a letter Q (can any one tell me what this means) thanks