will do!

Hi all great news, I had emailed harlands about this and have had this reply from their customer services, Dear James, We thank you for your email. I can confirm the letters send out was in error. Your membership is in the process of cancelling itself off your systems, however due to the cancellation of your Direct Debit, caused a default in the systems. Your membership has been terminated as of today, you will receive no further letters. Kind Regards, Harriet for Harlands This is the email I sent them (should have mentioned it was before this thread) To whom it may concern, I am writing to respond to a correspondence regarding the quote reference: 8504262 / marked the 30th December 2015 It appears there is some confusion regarding my membership at Fit4less Croydon as I paid the original fee to Hardlands of 19.99 as required in an original correspondence sent to me in November. This was paid over the phone and my bank statement clearly has this labelled as a payment to you. (see attached, top)) This payment was made due to the termination of my direct debit with my bank resulting in effect the termination of my gym membership with the appropriate fee being delegated for the remaining time which should have seen my membership null and voided in December. Shortly after this transaction I received another correspondence this time telling me I owed £0.00 which seemed odd so I discarded it naturally. The gym in Croydon should be contacting you on my behalf as I have already contacted them about this issue and it would appear that I am not in the wrong here and that errors like these have happened before. I therefore am inclined to wait until the gym has contacted you on my behalf and resolved this issue without further delay. Please note I will not be intimidated by threats as I know I have done no wrong here and have paid the original fee which was at your request. If the gym does not contact you on my behalf please let me know and I will bring this issue to them again for the matter to be brought to a close. Regards, James Castle-Mason

HI Slick I have gone onto the Join page of the website and it says the 19.99 a month option which I payed throughout a big chunk of 2015 is 12 month. I am however certain that this is not the original offer, I am certain it has changed, I specifically joined because there was NO contract and paid a joining fee. I believe their price has gone up to 22.99 on the no contract basis. The gym said I had done the correct procedure in paying harlands original correspondence which should have settled the matter entirely. The gym when I spoke to them before didn't say that I had breached any contract either and understood that I had a lot of other members had problems with T&Cs that were not written correctly or actually there. Nothing said anything on the original website about writing to cancel, it's funny because you cannot access fit4less T&Cs at he moment.

Thanks boo, I will go through my bank statements for 2015 in that case to check It was a non contract basis, I simply started a DD online but did not sign any contract of 12 months or anything like that. I should have a response for you tonight after I finish work, This passes to DCA on the 9th of this month supposedly. J

Hi Slick and thanks:) 1. It must have been around april/may time 2. I cancelled in earlier November or might even have been late october, can't quite remember 3. I don't remember reading give a full months notice, I only remember seeing the bit saying to terminate contact your bank. The lady at the gym noted that there were issues here in the sense other people had very similar problems. It's also worth noting that currently the T&Cs page of fit4less is not accessible, type in to google and find nothing on it My issue is I called Harlands and paid my original fee. They then sent another thing saying I owed £0.00 which is weird and now this. The gym seemed to be on my side with it and agree I had done right to pay the original sum despite not writing to them and it should have been sorted. Hope this is of some use, J

Hi all, I've spent a lot of time reading threads in to Harlands and am pretty confident that my situation isn't really dire or anything, however I could really use your help. I terminated my contract at fit4less Croydon by terminating my DD in online banking. I had read fit4less T&Cs on their website which quite clearly said something along the lines of "we do not enforce long term contacts" "to cancel anytime simply contact your bank" Hardlands then sent a correspondence out but obviously I know how DD's work so I needed to make up a payment for the following month because of when I cancelled the DD, which makes sense and I was told i'd have access until a date in december. There is a clear payment over the phone on my bank statement to snapdda.co.uk. Shortly afterwards another correspondence came through, this time it said you owe £0.00 Weird? or what? Now it's January and suddenly I get this letter through with further fees added to make £79.98 On the 9th of this month collection passes to a dca (still these guys I presume) incurring fees and potential court action. I'm not too worried. I have spoken to the gym and they said to me about cancelling with a letter but luckily I had memorised what I read in their T&Cs and the lady admitted there was a "common problem" with this. The gym have offered to contact Harlands on my behalf to resolve the issue as I am supposedly in the right for paying my fees as requested before. I would like to get any opinions on what the likely outcome of this will be if possible. Thanks all J