Thanks for your replies.
You are right, all I really want is a replacement as my daughter is going stir-crazy.
This was sent to them on 24th December and if no resolution is found then I intend to go for a legal challenge.
Thank you for your email.
I DO NOT accept your new proposal and I want an explanation to why you have charged a £159 usage fee to my account AND also removed the £159 from the original price of the item.
This has basically doubled the usage charge! I do not accept this and have no intention of accepting this or paying the charge.
Your original proposal, for which I have emails, was to credit my account with £319.20 which was the original price minus a 20% usage fee. This was proposed 3 weeks ago and still no action has
been taken dispite numerous phone calls and emails, all of which have been logged.
I am getting fed up with the unprofessional attitude of this catalogue and this matter must be concluded within 14 days or I will have no option other than to take matters further.
I would like the £159 charge removed, the £319.20 credited to my account and this matter RESOLVED as per your original emails and calls.
My daughter has been without her item for several months now and with no resolution in sight.
Russ