As an update on my post, in the end I cancelled the courier to collect my package as after a week of complaining and getting nowhere with MyHermes I wanted a full refund and decided to use Parcelforce. Parcelforce gave me a time and arrived the very next day so I have no issues here with them. Anyway, yesterday some old knocked on my front door and started complaining that he got a right telling off from his employer as he tried three times to deliver a package but no one was in. My girlfriend got the brunt of this; as she works from home and is always in, where as I am always at work at my office. So she didn’t have any clue as to what this old guy was banging on about. Anyways it was just some old guy, he gave my girlfriend a parcel which he said was ours and just left, so she assumed it had been delivered to the wrong address. Turns this old guy is one of their couriers, I think they just have random people in the area who pick up and drop off stuff, you would no indication that they worked for MyHermes. At no point did the courier arrive on the scheduled day. We had no indication of a time as to when one might arrive to collect. (Believe it or not MyHermes people actually do go out to work, we are not at home 24 hours a day watching Jeremy Kyle. We would actually like to know when a courier might decide to arrive or if they had been when out.... Is this too much to ask) At no point did we get any kind of card through the door like you do with a normal courier service to say we had been and would return at x time. As I said my girlfriend works from home so she is in all the time aside from when she pops out to the shops, so after a week I just gave up with them. So the package he dropped off which he said was ours actually wasn’t, it was for 185, I am 189. You couldn’t make this up……. I see lot of posts of packages going missing on here, so if you had anything go missing it has most likely been delivered to the wrong address by some random old bloke.

First time I have used them, never again. Booked in for Wednesday and after 2 days i am still waiting for a parcel to be collected. Spoke to an agent via chat and was advised to go to a collection point to drop off my parcel. So they can collect from a pick up point but it’s too difficult to collect from my house after I have already paid for the pickup service?? Eventually I tried to call them after an agent failed to call me back, it took me 45 minutes to get through and they cut me off, and then closed the office when I tried to call back. Emails have not been responded to with any kind of notification as to when they can managed to collect. Have been back on chat with them and I all I get is “it takes 24 hours to investigate”. Whatever you do, don’t use this crummy courier service Additional: It’s now Sunday and still no pickup. Spent all afternoon on chat complaining and eventually spoke to someone on chat who claimed to be manager. Again they promised they would call me but they never did and still no kind of response to my emails of complaint. All they say is wait 48 hours. All they need to do is send a courier, how difficult is that??. I doubt very much they are even a courier service and only exist to take your money. They are beyond a joke and all I see online is complaints parcels going missing damaged, no pick-up or delivery’s going missing. They like take no responsibility for anything or acknowledge there is a problem.