I have already phoned them and spoke to someone, all times and dates i have logged. They agree to refund about £660, which i was happy with at the time but then they withdrew the offer. I still have the text message with the offer. Does this class as a formal complaint or do i have to ring again and state that i want to make a formal complaint on the matter.

Thanks for that, but Vodafone have sent a bill for the amount that the bank has clawed back for me. How do I get them to accept it is their mistake.

Hi, I need help with vodaphone. I paid them to cancel my contract a few months early - so i basically paid for the remaining months. They said they will cancel the contract. i started a new contract for a phone which i gave to my daughter. The direct debit was high, but i didnt think much of it - because my daughter was always on the phone. 2 years later i took out another contract, still the bills were a bit high. After checking with vodaphone, they said the original contract had not been cancelled, and i have been paying for 2 contracts for nearly 4 years. I know - my fault for not cancelling the original DD with the bank. Subsequently the bank recouped all the money for me according the DD guarantee scheme. Now Vodaphone are chasing me for £1019, which the bank recouped. How do i get them off my back. They sent the bill to a debt agency, after speaking to the debt agency it was returned back to Vodaphone to chase it.