Well, he came out on Monday and was talking about a part return on my television (even though he admitted I'd paid half of the bill already). He left after emptying the meter saying hell turn up the next day to talk about my options. Well, I rang customer service as I didn't want to return anything n the woman I talked to on the phone said "that's completely understandable" n asked how much I could afford a week ect n told me to ask agent to set up a payment plan. The agent never turned up on Tuesday, he turned up yesterday instead. He told me everything customer services said was a lie n he can't do that (as he put it, he's higher on the food chain) he said all he could do was either refinance the items or get me to return the TV which will half my bill each week. I said to him I'll have to think about it, and he said well I'm here now. N tried to get me to decide there and then which I couldn't do. At this point his attitude had changed, I had started crying and was having a panic attack in front of him. My partner had to ask him to leave 5 times before he finally did. I have wrote customer services an email stating everything they have done and telling them I now only want further contact in writing. I was wondering if there was anything else I should be doing? And is there anyway I could get them to agree to a payment plan? I'm not going to be answering the door to them from now on, it's bad for my health in doing so and I need to think of me n my family right now. Thanks xx

I'm scared I won't be able to get them to leave : / I've read a lot about how forceful they can get and it's worrying me an awful lot Also, yes I do have their insurance on every item. I was told I had to as I don't have home insurance? How could I get this refunded? Was this not the case? Thank you so much for replying

Hi, hopefully someone will be able to help me. I currently have 4 items with bayv (first one I got just over 3 years ago), and I'm starting to really struggle paying my bill each week. It is currently £43 a week and as a mum to 2 children on benefits and having a lot of health problems I just can't afford it anymore, I am currently about 4/5 weeks in arrears and they are due to empty the meter tomorrow. I am terrified to open the door and explain there won't be enough money in the box and that I can no longer afford them and I can't return the goods as I genuinely need them (fridge freezer, sofa etc) Is anyone able to give me some advice on how I can tackle this situation? I am 23 years old with physical and mental health problems and this really isn't helping me :'(