Hi everyone, I would be really grateful for some help as I'm loosing sleep over my ongoing battle with Zinc/Harlands/CRS.
My partner and I joined Exercise for Less on an 11 month contract in March 2014, by April 2014 we decided to cancel our membership as the gym was not to our liking. I mistakenly believed that I could just cancel my direct debit. Within a few days we started to receive letters. So on 20th April, we sent them a letter offering the £9.99 (taken from the forum). Harlands have denied receiving this letter. So now the debt (which currently stands at £226.00) has been passed to Zinc. Two days ago I sent Zinc the following email:
"I refer to your attempts to contact me seeking payment for gym membership.membership. Harlands were made fully aware in April 2015 and Later about why their demands are wholly disputed. They failed to accept my reasonable offer to settle, nor did they attempt to discuss any alternative (please find letter attached).Accordingly, your demands are in clear breach of the OFT debt collection Guidelines and, if you contact me further, you will be included in my formal complaint to Trading Standards."
Zinc replied with this:
"Thank you for your email, the contents of which have been noted. It is not our intent to cause any distress or inconvenience.In order to resolve this matter, please provide evidence that you cancelled your gym membership in writing.I look forward to hearing from you within the next 2 days to prevent the possibility of further action."
I don't know what to do to make them stop and I can't afford to pay them. I truly appreciate any help you can give me