In 2007 I took out a Term deposit account prior to moving to Australia.
Over the first 5 years I rolled over the maturity of the account and received good communication about options.
However since 2013 I never received any paper work although they have known my Australia address
as I have a normal deposit account and receive regular statements.
In past few months I have requested my funds from the term deposit account to find I am not entitled to the money until May 2016
as they have rolled i into a new policy with a new policy number which I still do not know what it is?
On numerous calls and letters from me all I receive is a response to say in the terms and condiditions I cannot receive the funds until maturity and or on death.
I was sold the product in 2007 with the intention of if I need the money available to me I could access
however would loose interest if I did.
It seems that Clydesdale Bank have changed their terms and conditions which I have not agreed to
or even signed any paperwork for them to open a new policy number etc..
I am at a loose end now and had enough talking to Clydesdale branch staff
and now look to send the CEO Mr Duffy a letter as a matter of urgency to resolve the situation
as it is stressing my family and I out and we need the funds to purchase property in December 15.
Does anyone have any ideas on how best to approach?
Thanks