sent the filled in out of warranty form in, awaiting their response. also emailed the ceo, got a reply stating whilst they were sorry they had done no wrong and £165 was the going rate. not giving up yet!!

I bought a samsung tv from Tesco Direct 22 months ago. This tv has developed a fault..i rang Samsung but they told me to ring Tesco. On doing so i asked for a out of warranty form and told them the problem. They said they would get it mended but if it couldnt be repaired give me a refund. they then got in touch and said they were not going to repair it and offered my £165. The tv cost nearly £600. I said i was not happy with this but they will not back down from the £165. could any one please advice me or do a template letter to send to them. thanks