Thanks, I will do exactly that.

So the card expires after 4 years, but the balance expires after 2? That is certainly open to being misinterpreted, especially when this is visually far more prominent. I can't believe the Gov don't have clear legislation on gift cards, they are a nightmare.

I'll keep this short - I have a gift card which clearly shows a printed start date in 2012 and a card expiry date in 2016. In much smaller letters are also the short T&Cs that say the value will expire 24 months from first load. When I received this I noticed the 2 'facts' contradicted one another but assumed as it was clearly printed "card expires xx/xx/2016" we would have no issues. To back this up I actually emailed customer services back in '14 to check and was not told which is correct, but in actual fact Thomson always honour expired gift cards and vouchers ///:razz: So fast forward a yeara nd of course I try to redeem it and I get a card expired notice - I half expected that but the issue I have is in resolving it. I have tried phoning customer services who just say ignore the date and go by T&Cs; they can't help and I must call my local brand; they can't help either and told me to contact the branch it was purchased from....they too can't help and say head office say 24 months that's that and to ignore the email from Thomsons back in '14 becasue they made a mistake. I can't believe the lack of interest or help in this. It's in black and white that the card expires in 16. I am confident in a court of law they would see this as either a mistake or misleading / confusing information; even without the email from the rep; however I have no more avenues to try and not sure the most effective action to take from here.