Knowhow Coverplan is the worst company I have EVER dealt with.
I bought an expensive computer in PC world as I am currently a PhD student.
It was approx 1200 euro and covered it with them.
It was stolen in Athens in June.
I filled in the documents and had a police report etc etc and sent it all in.
Weeks later I had heard nothing and contacted them.
After a long wait I got a guy who said it had been processed and they had sent me a cheque
but that it could take TWENTY EIGHT days to arrive.
28 days to get from England to Ireland ???
I was very specific with him about whether it was a cheque or voucher
as I said I would but a new laptop now if it was a cheque as I needed it for my studies
but I would be forced to wait if it was a voucher.
28 days later still no cheque - so two weeks after that again - today the 25th August - 3 months after it was stolen I rang them again.
I was put on hold for over 30 minutes after which I was told there was a "glitch" in their system and I had been sent nothing.
They then told me they would give me a voucher number over the phone - no cheque.
A voucher is obviously of no use to me now as I have already bought the laptop.
All I was told was that the guy I was dealing with shouldnt have told me he had sent a cheque as they dont do things that way.
Somehow he cant be traced as he has "conveniently" deleted his login details for the conversation !
I asked to be put through to the customer complaints department whereon the person put me through to the general services department who cant deal with complaints !
He then transferred me back to the coverplan people who I had been originally talking to,
but after 30 minutes no one answered the phone and it cut me off.
How does a company like this manage to get away with this type of thing ?
How does PC World continue to use a company like this ?
Obviously a voucher for 1100 euro is no use to me as a student now that I have replaced the laptop
- it looks like my only recourse is to contact my solicitor a
nd sue them to have them refund me the money rather than give me a useless voucher.