Hi, I've decided to switch from my current (Atlantic) gas+electric supplier to COOP using moneysavingexpert. I have received letter month later from COOP to provide meter readings. I did that and noticed I was charged direct debit from them but also was charged by Atlantic. I have called Atlantic to ask why they charging me as COOP is my new provider. They said that they don't know nothing about any switch and that they are current supplier and advised to call COOP. I have called COOP and after long conversation I was told that this is correct. That there was some mistake and they charged me 49 pounds for services they do not provide. I have asked to cancel my account and refund money and confirm everything by email. I have received email saying all that. Today 10 days from speaking to COOP I have noticed that I was charged another 49 pounds for services they do not provide. I'm not rich person and every pound counts for me and here they taking 49 quid for nothing. I have planned my week spendings and now I have 49 pounds less . I did not received refund yet as COOP said it will take 10-14 days! How they can take money off me for nothing and refund it in 10-14 days! I need them now Please advise what to do. Thank you.