In Sept 2014 I booked a Thomson (TUI) holiday in Turkey for July 2015 through Directline Holidays (Broadway Travels) for 10 people including 2 children under 6.
In Autumn Statement 2014, the Government announced that from 1 May 2015, APD would be scrapped for children under 12 for both new and existing economy-class bookings.
In January 2015 Directline informed me that Thomson had changed the airline from ONUR Airways to Thomas Cook. When the full and final payment was due in April 2015 I questioned Directline about refund of APD and was told that Thomson had many advance bookings to review, and that refund would be forth coming at a later date.
After returning from the holiday and waiting for so long I emailed Directline to claim a refund and got the following reply:
Thank you for your email, we have reviewed your booking, however, no refunds have been applied. The airlines were doing these refunds automatically and we would therefore assume that no refunds are due on this occasion.
Please be assured should we receive any refund from the airline in respect of your booking we will contact you.
Yours sincerely
on behalf of the Broadway Travel Group Ltd
Libby Clarke
Customer Relations Department
Tel : 0871 716 1004(option 1 & 6)
