Does anybody know how to proceed with this? I have raised a complaint with Halifax who said she will get disputes to return the 400 pound to me immediately as I am out of pocket but disputes are now refusing to do so saying I need to contact William Hill. William Hill have said that they will get back to me within 72 hours however I really need this money back in my account today I am now overdrawn as I have had numerous direct debits come out of my account surely it isn't fair that Halifax have allowed this to happen? Wish I never raised the dispute in the first place now

online payment it isn't direct debit no other payments have been taken since

no apparently not however they do have my address contact number etc so looks as though I have set up the account myself. This isn't true though as I have never used online gambling. An ex partner did have my debit card details however I really don't think she has used them for this because if I won the money would be going back to my bank?

thanks for your response. They have refunded me so far 20 pounds for my call charges and 25 pound as a sorry but this isn't good enough. Man on the phone made me feel as though this was all my fault, he said that they were within their rights and I should of never been credited the 400 pounds in the first place even though that was clearly my money

Hi Everyone. I am a relatively new customer with Halifax and noticed some transactions on my account that i didn't recognize from WHO internet (William Hill) these transactions totaled to 457 pounds there was also a credit on my account from WHO internet for 400 pounds around the same day these transactions took place. I contacted the disputes team and they refunded the 457 pounds straight away, however at the same time they also deducted 400 from my account in order to reverse the initial 400 credit. So i ended up getting a total credit of 57 pounds. Fast forward a few weeks and after investigating Halifax cannot prove these transactions are not genuine and as a result will be re-debiting my account for 457 pounds, I contacted Halifax and they have said that I will need to take the matter further with William Hill, however I believe whilst also re-debiting my account for 457 they should also credit my account for the 400 they took as surely that's my money? I have been on the phone to these people all week who have confirmed that when they re-debit my account for 457 pounds they will also credit it for 400 putting me in the same position as before I disputed the transactions (minus 57 pounds) however this morning I get a text asking me to check my account and I am now overdrawn due to them deducting 457 and not crediting the 400 as promised. Om contacting Halifax they have said that in no circumstances can they refund the 400 as that credit should not of been in my account in the first place, which i understand as I don't recognise the transactions however due to raising a dispute I have now ended up with 400 less money than what i started with which I cannot afford, surely the 400 originally credited by WHO internet was my money to begin with as 457 came out of my account and a day later 400 came back in. They have said that this is the procedure with online gambling and I will need to contact William Hill to get this matter resolved, however I don't think this is fair that I am going to loose 400 pounds this month due to a matter that isn't my fault and I can't really wait another few weeks to get my money back due to direct debits coming out of my account from tomorrow. Can anybody help with this please:-( thanks