Yeah it certainly does Email 1. Has the clients reference and ardents reference and is titled vodaphone, the back and forth emails regarding payment are all under the same header and the email with the payment confirmation again shows ardents reference number and vodaphone a (which I'm guessing is the account number starting with 68). I chase ardent yesterday about it and he confirmed again via email that it was full and final Just a mess!!!

wasnt paid over the phone, was done online and have emailed receipt of the transaction dated 11th March.

#10905185 Hi Looking for some advice. I previously had an account with vodaphone which I cancelled in January. After cancelling I then stopped the direct debit. I had no correspondence until an email on the 2nd of March from ardent credit services advising of an outstanding balance owing to vodaphone, which in hindsight I appreciate was my fault due to stopping the dd too soon. the amount now owing was around £75.00 but Phillip from ardent credit advised on the 9th that I could make a payment of £60.12 as a full and final settlement to close the account which I did on the 11th of March. I have had no further correspondence from either party but then when applying for credit I was having issues and one currently credit provider then started reducing my limit until eventually suspending the account completely due to information they had from the credit agencies. I then checked my credit file around 3 days ago to find vodaphone had a applied a default of £12.00 to my file in May as well as showing as late payments the two months previous. I contacted ardent credit who confirmed the payment closed the account and have all correspondence with them on email. I NEED this default off urgently Any help appreciated. Marc