Yes i rang up budget argued the fact that no such charges where on my original booking, i threatened them id be in touch with my credit card company, after a second call they knocked a day of the rental to compensate.

Hello, About 16 years ago i hit a bit of a sticky patch, jobless etc, i had debts i could not afford, these ended up as 4 x ccj's, nominal payments of £1 per month where ordered on each of these. I set up direct debit payments to pay the orders and made regular payments for 10 years, about march 2014 i changed banks, i contacted all debtors to set up new direct debits all but 1 was successful, this has remained unpaid since way back in 2014 when at the time i offered them new direct debit mandate details. I am now being chased by Mortimer Clarke solicitors who have threatened to send representatives to visit my home, these are from "Engage" a Marstons regulated service company (are these bailiffs? if so what powers do they have?) on the letter it states debt owed to Cabot financial (UK) LTD i have never had dealing with these so i cant really acknowledge the debt. The original debt was a bank which no longer exists and went out of business/changed names around the time i gave them my new direct debit details, so i'm guessing they got lost somehow. Any help or advise would be much appreciated.

All sorted thanks

Hello i have just been charged on my credit card a location charge for my car rental from munich airport, i booked the rental on line with bookings.com/rentalcars.com, there was no mention of this on my agreement with rentalcars.com or confirmation from budget car rental. It was not explained to me at the airport, just added to my bill, amongst the confusion of foriegn language, people butting in, my rep talking helping her colleague on next desk.

Up date I'm covered by insurance so it's been sent there £50 excess. It's the cheaper option, though under warranty just, Heres a thought though I know a few people whose phone as bricked either after a Samsung update or shortly after, suppose it may be in there interest to brick phones nearing end of warranty.

Hello, ive just done a system update on my samsung s7 edge did all the usual download, install, now it wont turn back on, tried the reboot procedure but nothing just a blank screen with a flashing blue light top left. Rang customer services and it is still under warranty, then they asked any visible damage, i said a small hairline crack on screen this cancels the warranty, even though the mobile phone worked perfectly for 12 months. Its the update that shut the phone down not the barely visible crack.

Still at adjudicators stage anyone had simlar

Hello, We recently travelled to Goa India we booked a hotel on bookings.com pay on arrivel, i paid by credit card on arrivel at reception we where shown our room which was fine. We unpacked and decided to go to the pool/resturant area which was on the roof of the hotel, all the way up the staircase was rubbish open food cartons and plastic bags with used toilet paper in, at the pool a bin was overflowing with rubbish including on top a ripped open dirty nappy which birds had pulled apart, This was just 5 metres away from the resturant, the pool itself had no filter system and was a dirty looking colour. We complained to the reception and they said that they would report it to cleaning staff, we went out for the day it was still the same 8 hr later again a complaint was made, and the new receptionists said no report had been made, by midday the following day it was still the same. We demanded to see the hotel owner along with other guests, we were given his phone number he said he would come over in 1 hour he didnt come until 6pm the next day, he agreed to move us to another hotel 2 days later due to christmas busy time this was the only option, we had checked also and the area was full. We paid £900 for 13 night stay, 5 days and 4 nights were ruined due to this we could not use the pool, inclusive breakfast or our balcony seating area, all of which is what we book hotels for, it was like we were in room lock down, we asked the hotel owner for some compensation but he refused. The hotel we moved to was more suitable in the same price bracket. I explained this to my credit card company on return and they said i cant claim any part of the payment back, which i feel is wrong as 4 night 5 days where a nightmare living in a tip, even in room very noisy right through untill 5am, security took no action. Thanks

Anyone had same issue if so what's my next step. Help much appreciated

my objection was that I provided enough information for them to stop making payments to me, and they did not act on this information this caused the over payment, we told tax credits to stop or adjust our payments but they insisted that all would work out at end of year. I explained this in my completed TC846. I still feel that if tax credits had acted on information on change of circumstance given at the time this would not have happened. Anyone been in this situation and what was the result

Has this uploaded 07112017_1621_Office_Lens.pdf_[SHARED][1].pdf

Hi Just got a letter back today from tax credits how do i upload a photo from my phone.

ok thanks

hello i have a cover for my kitchen electric goods my dryer stopped working on 2/10/17 i rang to report this and book a repair this was then booked for the 10/10 repairman said he would have to order the part, came on the 12/10 and fetched wrong part and would contact me when part becomes available, i did not hear from them again so i rang D n G back up on 25/10 said they would replace product and be in touch within 24 hours ive not heard from them, ive tried to ring them but left for over half hour on phone. a month without a dryer, can i cancel my cover. its a rolling cover and only just started 02/10 when i added a new appliance same day i reported the dryer

Hi London1971 yes I've sent the tc846 also telling them they did not follow instructions about my change in circumstance as their responsiblities should have been an adjustmust within 1 month

Big thanks to all who helped Very much appreciated

I got the sar stuff back And sent them a reply saying they did not live to there responsibility ie not reducing payments when we wanted and instructed them to. All they said it will work out at end of tax year

Adjudicator decision

Not heard from them in over a month

Yes great result the adjudicator upheld my appeal. How do i upload a pic of the letter to this thread

got 4 letters each back from 03 - 07 just showing our awards on one it states that we informed them about a change in circumstances, on another it's says we have not told them in what way our circumstances changed my partner recalls telling them on two occasions that our circumstances had changed they said that everything would be sorted at end of that tax year, hmrc have not sent any recorded phone calls, maybe the conversations are on there.

sent the sar off also spoke on the phone with hmrc they said the overpayment is from 2004,

Ok thank dx i will get it sent off Thanks for reply

i think it may have signed out while i was typing ie cut out of wifi i was on my phone at time, i tried on laptop everything ok thanks

hi dx ive managed to post the letter, no its not the parking ticket, thats still ongoing, a new issue tax credits. thanks for reply