wjkafc
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I have received a settlement offer from Marstons which I am waiting to be paid to me today. Once this has been completed I will be in contact BankFodder
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I haven't received compensation from Marstons, just a refund which took them 51 days to get to me!!
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Nope, I am waiting for my complaint to be investigated and subsequent compensation claim to be actioned
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No it was for their part of what was taken. I chased Marstons for 51 days to get my refund from them
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Even so the Marstons agent needs to be held accountable for his actions, as do they as a company for their complete lack of customer care in dealing with my refund which took 51 days to be issued, and dealing with my complaints which are now well over 60 days with no resolution offered.
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That I have Bailiff Advice. The court has admitted their fault in the problem and has responded in a professional and timely manner. They issued my refund within two days of asking and I have had no issues with them at all.
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They certainly will not be getting away with it!! The evening after they attended my partner was admitted into hospital due to reduced foetal movement due to the extreme emotional distress and anxiety caused by their agent. I had to take a week off work to be with her and despite my company being extremely understanding at the time I had not been there very long I had to take it unpaid. I am claiming reasonable expenses incurred and have requested they make an offer for the extreme emotional distress and anxiety caused by their agent, to my partner and to me.
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Didn't think to contact the ministry of justice. Was looking to see if they are FCA regulated as I can pursue them through work if that was the case
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The court has admitted their fault in the problem and has responded in a professional and timely manner. They issued my refund within two days of asking and I have had no issues with them at all. It seems that after contacting the Marston board that my complaint is now being dealt with properly, but I will wait and see what happens.
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MOJ? I did contact the HCEOA as well but they only sent a standard response
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Details sent to admin. I have had dealings with them in the past and nothing has changed. I am completely aware of what they are allowed and not allowed to do yet the openly flaunt the rules put in place to protect consumers and nothing ever seems to get done to reprimand them.
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Hi BankFodder - The Video footage was lost by Marstons funnily enough, which I found quite lucky for them. I will send details through now
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Thank you fro your response Bailiff Advice. It looks like my contacting the board has forced the issue. I have been contacted today and a full investigation is being undertaken, at least that is what they have said. I will update accordingly with any news.
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A marston agent attended my property and wrongly executed a warrant that had been dealt with by the issuing court. The court in question had not relinquished the warrant but I had all the relevant paperwork to prove it had been dealt with but the bailiff refused to take that s proof or let me call the court for them to clarify. I was not at home at the time but my heavily pregnant partner was, by the time she called me she was hysterical and in floods of tears. The agent had terrorised her with threats saying that he was going to remove goods unless payment was made in full and that he was not going to accept the paperwork that proved the warrant should not have been executed. I spoke to him and explained that it had been dealt with in court and a call to the court would get it rectified but he point blank refused and said that if I didn’t make payment now he would get the removals van. I felt that I had no choice as I was extrememely concerned about my partner’s condition being so heavily pregnant. I paid over £1000 over the phone and when I got home a quick call to the court proved I was right. It has now taken since January 12th 2015 to this day, still with no proper investigation or response from Marstons directly answering my complaints that I find myself at my wits end with them. I have 2 active complaints which are currently being ignored by their ‘customer care’ team, I have written and emailed their board and I am still to get any kind of response. I have notified CIVEA and they are fully aware but won’t act until Marstons have exhausted their 3 stage complaints procedure. I really do not know what to do now. All I want is my money and compensation for what I have reasonably incurred due to them not refunding my money and the financial distress it has caused me and my family. Can anybody help?
