Hi,
I am facing increasingly aggressive demands from ARC Europe for payment of £320 (now threating to take me to Northampton Court with additonal fees) for a debt with LA fitness. Despite repeated phone calls to LA Fitness stating that I do not owe them money, and calls to ARC Europe saying the same, no one is listening to me and I am now have various threats stating that the amount I owe will be stepped up should I delay any longer. My monthly payment was only £50 so am not quite sure how they've arrived at such a high figure.
I signed up for a 12 month gym contract with LA fitness in the middle of Jan 2014 and paid every month of my contract when it was due, up to and including the payment at the beginning of Jan 2015, and so was a paid up member until the end of Jan 2015. I cancelled the direct debit (to stop Feb's payment being taken) and told a member of staff in the gym that I would be quitting (in December) I'm fairly sure I called the head office as well, though it is six months ago now and LA fitness claim they have no record of the call.
What is the best way to respond to their demands and should I do it by post or by e-mail?
Many Thanks