I bought the tablet in July 2014. Note that it was the top Samsung model, and still is. Due to be superseded soon so you should easily expect 5 years out of it. And receiving a refund of it's current value is absolutely fine. If that means getting my money back to buy a replacement elsewhere is totally fine by me. Although I actually requested an exchange.

It is not the charger. I have many chargers and none of them charge the tablet properly, but they charge all my other devices. The battery has just lost all it's capacity. I know they can choose. But they've already failed to repair it. What's funny is that they said they replaced the battery and tested the tablet to make sure it works. Evidence suggests they did neither. The problem shows itself after 5 seconds of turning on the tablet. I can't keep returning a device only for them to claim they have fixed it when in reality nothing was done. It even says that they tested the hinge, HDD, keyboard and trackpad on the tablet... The tablet doesn't have any of those so it's obvious they just print it out for show.

So how will I ever get a working tablet? They will just keep taking it for repair and returning it unrepaired all the while claiming that it has been repaired.

I bought a Galaxy Tab S 8.4 from Curry's which went faulty. The battery percentage would fluctuate massively within seconds of unplugging the tablet as well as restarts and screen artifacts etc. The tablet was only usable tethered to a charger. As per advice from other forum members in another post, I accepted Curry's offer to repair under warranty, even though I initially requested an exchange under SOGA as it was the responsibility of the retailer to repair the goods without causing significant inconvenience to the customer. I got my tablet back today, with a note inside the box saying that the battery was replaced and the tablet was tested and working. I turned it on in the store and it only had 7% battery left which I found odd since they were supposedly testing the device just a couple days ago. Surely the battery would be charged more than 7%. Especially if a new battery was fitted as they say I brought it home, plugged it into the charger and it shot up to 65% in 2 seconds. I left it to charge for hours and then turned the device on to which I noticed, was in exactly the same situation as it was before. How could they even say it was tested? This is the most obvious issue, and will show itself just by turning it on. since Curry's have failed to repair my tablet when I gave them the chance, am I right in being able to demand an exchange at this point and be able to take them to court if they refuse? Thanks for reading my long story, and thanks in advance for any responses.

Thank you guys for your input. As per your advice I shall return the tablet and accept Curry's offer to repair it within 28 days. Thanks again.

I purchased a Galaxy Tab S 8.4 from Curry's in store. The tablet went faulty after 10 months. I attempted to return it under SOGA, and they wanted to send it off under warranty to Samsung. They said it would take 3 weeks. I asked to exercise my right under SOGA. Since the battery was faulty a reasonable length of time for repair should only be 7 days at most. And 3 weeks causes significant inconvenience to myself. I complained to their customer services, but they are adamant to send it off under warranty. I pointed out the law and where they are in breach of the sales contract. Do I have a valid claim for a small claims court for them not being able to repair in a reasonable time and causing significant inconvenience to the buyer. I am a Physics student and currently helping my brother create a website for his start up company. I just wanted some impartial advice. Thanks in advance for all your help.