Thank you.

We have a dispute with a local company, Thermoshield Windows Ltd, which has dragged on for some months now. It's all about a new conservatory which they eventually finished we have an ongoing dispute and have withheld the final balance of £500 which is outstanding. They are now threatening legal action, even though they have never answered our detailed written complaints. I am just wondering if this company, based in Rochford, Essex, have a track record of poor build quality, unprofessional communications, lack of follow-up to genuine complaints? Anyone here have past experience which might be useful if we do take this to the Consumer Ombudsman?