Thank you.

Hi Apologies if this is long winded but here goes: 17/11/13 - Purchased Gloves from Debenhams.com £22.50 using my Debenhams card (Santander) No communication statement or anything from them. 02/12/14 - Letter from Lowell Group enclosing letter from New Day? advising that they had passed my account for collection to Lowell Group. £120.43 December 14 - Called Lowell Group as I had no knowledge of what they were chasing and I was informed it was Debenhams. Advised the call handler that I had received no statements from Debenhams in this interim period. Account was placed on hold at this point whilst they obtained the statements. 24/01/15 - Statements arrived and they were addressed to my old address which I had left in February 2012. I advised them that I had sent a letter to all accounts including Santander/ Debenhams advising them of my address change. Also there was a 12 month re-direct on mail and the new owner of the property was known to me and had regularly passed on any post received (including junk mail) to me. 30/01/15 - Telephone call to Lowell advising that this was the 1st sight I had seen of these and why had my address change not been carried out, I could send them a copy of the letter that was sent but as it was in word the date would probably update etc, this was not sufficient evidence. They could reduce the debt to £60.00, call was ended at this point whilst I tried to garner more evidence. Feb/ Mar - Mother In Law in Hospice and father receiving heart surgery 80 miles away, mother in law passed funeral etc...... Today 18/05/15 - Another letter from Lowell saying that they are passing the debt to a collection agent (me freaked out) back on the phone, gone back through the fact I had informed them of my address change and that statements provided had my previous address on. Advised them that I had been offered a £60 reduced settlement (I was going to pay today) to be told the offer was only valid for 30 days ( I was not told this) also that this would leave a partial settlement mark on my credit file for 6 years (again I was not told this) Asked to speak to someone more senior but got cut off. Frustrated to say the least..... So I searched my inbox and I have found the order confirmation for the gloves £22.50 and order update both displaying my billing address as my current address. I have a copy of the agreement and cant see anything relating to third partys? So where do I stand now???? Thanks for reading my post. Nuttytart08