In 2012 I asked Npower as an exusting customer to quote on their cheapestt tariff, it was cheaper than ithers so I remained with them.
After 12 months I was £800 in debit after using same amount of gas and elec as previous year so Icomplained and asked for reason, they couldnt privude one. After several months I said that I would charge for my time, they ignired my emails fir 12 months, I stopped my direct debits.
The Ombydsman said I had been billed correctly but couldnt find explanation for £800 debit. After further 12 months I finally got to talk directly to their so xalled Executive Complaints Team who admitted that the person who quoted me must have got it wrong.I told them that as a quote based on their own cinsumption figures, if they made an error I shouldnt be expectec to pay.
I had previously applued to another supplier byt Npower objected. I argued and they then agreed to luft the objection but they onky lifted gas and electric remains under objection to this say despite me agreeing a repayment plan. I have therefore complained again to Ombudsman after receiving dedalock letter from Npiwer.
In terms of charging for my time, I understand there is a rule under supply services from Ofgem that allows compensation for time spent dealing with wrongful suppliers. As I told them in writing my understanding is that this coukd be considered a cobtract. The amount after 2 years is at least £1500. I have done everything I ciuld possibly to since September 2013 to resolve this but 3 years later and Npower seem unwilling or unable.
My view is they under estimated the original tariff cost to retain me as a customer. I told them that if I get a quote anywhere else for work or servuces, I would pay no more than the quote. In terms of time compensation, Npower have had 3 tears to resolve this simple issue, they have allowed it to escalate and their offer of £100 compensation for refusing to respond to any of my correspobdence for over a year is derisery.