So after a couple of weeks I had a response back! Dear .... Thank you for e-mail on 5 May to Ross McEwan and for your continued patience while I reviewed matters. As I explained, I am a case manager in our Executive Office and we are tasked by the Executives with investigating and responding to issues on their behalf. I was sorry to read about the problems you have experienced and I acknowledge the frustration this has caused you. Having completed an investigation into the concerns you raised, I can now share my findings with you. We received a call from you on 7 October 2014 and you explained that you entered a Debt Relief Order (DRO) on 26 June 2013 and this was discharged on 26 June 2014. As a result, a request was made to amend the information we were reporting under account ending 5210. This was completed and currently shows as partially satisfied from 26 June 2014. However, the account was not overdrawn and should not have been reporting. As a result, I have requested the default for this account be removed and it will now show as fully satisfied on your credit file. Account ending 9851 has a default date of 30 September 2010 but it is not showing as partially satisfied. When the account was closed there was an outstanding balance of £913. As you were in a DRO that was discharged on 26 June 2014, I have requested that your credit file is amended to show this debt was partially satisfied from 26 June 2014. As you may be aware, the default will remain on your credit for six years. I do hope that by taking the action outlined above we will finally bring this matter to a close for you. I am sorry that we have failed to grasp your original request correctly and you have needed to contact us again to ensure matters were resolved. In view of the time you have spent dealing with this, I would like to provide you with a compensation payment of £50. Can you please provide me with the bank account details you would like the payment made to. Alternatively, I can send the payment by cheque but I would need confirmation of your current address. I hope that my response will help to address the points you have raised, but if you feel any points have not been addressed, or you have additional information that I have not considered, please let me know. If not, you may consider this to be the Bank’s final response. If you remain dissatisfied with the outcome of my investigation you have the right to refer your complaint to the Financial Ombudsman Service. A referral should be made within six months of the date of this e-mail and more information is available using this link: In closing, thank you for taking the time and trouble to bring your concerns to our attention. Regards Daniel Daniel O’Donnell RBS Executive Office Executive Response Team Tel: 0131 626 5116 | Fax: 0131 626 3092 Email: Daniel.o’donnell@rbs.co.uk

I welcome all comments, needless to say, All my debts added up to 12k so for me to have only £917 is very good! It has been very stressfull situation but the light is slowly becoming bigger. I did try to upload a picture to show what I meant by the red markers but it appears I cannot do that until I have reached x10 posts

Fair enough, I shall just have to wait until Sept 2016 and then rebuild my report from that date! As I have 3 things giving me good ratings and this natwest which i just presumed with the red markers are bad not helping. Thank you all for your quick and speedy replies

Ok thanks, What email him a copy of the OP! Or is there a letter template i need?

They defaulted it way before the DRO started!

Hello, Let me first explain the story, Couple of years ago I got myself in a bit of a pickle. Since then I was able to start and have completed a DRO with the TIS. I then contacted the TIS and asked for a letter showing all is done and completed. I then waited 4 months for system to be updated and applied for a fresh credit report. I then made a list of all my debts who hadn't updated their information and managed to find a clean up letter and sent it recorded to all my creditors that didnt update there systems. After a month or so i re checked everything and 8 of my creditors updated and removed everything off my report. The problem I have is only 1 has not done as requested, they have refused to update and remove anything and are currently still marking my report as Default even though that account was included in the DRO. So now i wish to tackle the issue yet again, I have seen been told that the account and debt in question is natwest bank and CMS is dealing with it. I have rang them up and told them all what has gone on and they said there is nothing they can do and i have risen a complaint. Where do i legally stand if all other creditors have removed the debt and have stopped marking me except this natwest. I mean the account is only a Current Account £917 and was opened 23/06/2008, date of default was 30/09/2010. My DRO finished on 7/6/2014.