???

what do you mean?

Hi All, I called several times HSBC (UK) and asked them from where could I obtain file request for doing direct debit so debited funds arrive to HSBC account. I was asking where could I get this file so I could know which info (columns?) must exist, which info is mandatory and which recommended or even not needed/required. I also wanted to ask where could I upload/transfer such file to the bank since HSBC clearly has nothing like this in online banking? Not even ONE single representative was able to help. Everyone told me they never heard about such activity (see title of the post), e.g. ISO20022 or excel files. Could someone tell me step by step instructions about this please?