Yes we are in Scotland, I have had dealings myself with Walker Love over council repair charges but I have always just paid them and agreed rate.

Thank you for replying, the contract was over but it is written into section 41 of the terms and conditions that they charge a £30 inc VAT disconnection fee. I was previously with TalkTalk and I never had to pay it to them so it was a surprise when informed about this one. We are just a bit nervous about where this could lead. Some people have fought the charge and it has been waived but others have paid it to make it go away.

I know that this isn't a big problem compared to most of the problems on here but I could use a little knowledge on the subject. My partner moved in with me in January after cancelling his BT broadband account, he paid his final bill but did not pay the £30 cancellation out of principle as he was unaware that was in his terms and conditions. They do not know where he lives and have no phone number for him but they do have an email address which has been passed to Walker Love (correspondence below). He is tempted to ignore the email but I am concerned as to where this could lead if anywhere. I have heard of unpaid debts mounting up over years and I do not want it to come back and bite him so I'd like to know what the real consequences could be? 'We've passed your debt of £37.50 to a collection agency. We've sent you several reminders but you still haven't paid us what you owe. So we've now passed your debt to Walker Love Collections, an authorised debt collection agency, to get in touch with you about paying it off. We've also added a charge of 25%, included in the outstanding balance above, to cover the cost of us handing over the debt.'