Thanks Bankfodder
first thing i did this morning was reinstall the android automatic call recorder app.
Guy from complaints e-mailed me with some info then called me just before 5 so to be fair he is keeping his promises so far.
actually felt a bit sorry for the guy
the term " like a rabbit caught in headlights " just about covers it
their figures don't make sense or seem to corroborate what i have been spelling out to them.
at this point even if they call me tomorrow and say they are wiping the charges
i would still be inclined to respond with a letter headed "without prejudice"
it is sickening that an innocent person can be accused, tried, found guilty and punished by big business UK within 24 hours