Hi Guys,
I have recently applied for the mortgage and has been told there is default in my credit report. I checked my credit and found there is £54 default from Vodafone Gemini, which really shocked me.
As i have been use vodafone for almost 15 years until now, as loyalty customer I paid my bills by direct debt, totally no idea how this default came from. Then i have contacted with Vodafone live chat couple of times since 10/03/2015. Every time I contacted them they said they had made request for me to investigate it and told me it will be removed soon. However, until now nothing changed and no one help to solve it!
live chat customer service just waste my time, they let me wait for 14 working days and when i contacted them again they asked me wait another 14 working days:mad2:
And I really wanna to make complaint about this, the default seems mistake made by Vodafone. How come I continue use the Vodafone until now and never been informed i have default in my account, and when i contact them no one actually come out to help to investigate. Even i post my problem on the Vodafone eforum as well, no one reply me!!!
Really need someone give advice to remove this wrong default from my credit report.
Thanks.