Afternoon,
Just an update. My partner was dubious about the man on the phone asking her to visit the manager to discuss my membership so after 3 calls and no call back she was finally put through to the manager who indeed confirmed she wouldn't be able to discuss my membership so it would have been a wasted visited with our 3 year old in tow.
After questioning the manager further she did confirm that they had received my cancellation after all, however I had been passed onto CRS due to the fact that I cancelled my direct debit too early and didn't make the last payment. After my partner questioning the manager more she confirmed they received my cancellation in August last year to which my partner told her we had the final payment leaving our account on the 9th October?!!? Ok so that's well over 30 days notice, amusing!!
After the manager got abit flustered and put my partner on hold and then 'accidentally' transferred the call to Headoffice, my partner finally spoke again to the manager who apologised and said this was all a big mistake and was sent to CRS is error.
So after all the stress, they simply said they will notify CRS and we will no longer hear from them. My partner asked if CRS would send confirmation of this, to which the manager replied 'no they will just stop harassing you' haha!
Relief for sure but we are still slightly dubious as to whether this is really the end!
What do you think?
Regards,
Danny