sorted,,, RAC have refunded me all cancellation fees and £100 goodwill payment.. Thanks to everyone at forum

yes the policy is with the co op

Thanks to everyone who replied, its a full u.k licence held for 37 years, the rac are looking into my complaint, im not impressed with their service failed to call back to update me and generally unhelpfull..

purchased rac insurance for my car , they asked for ncd by email I provided and they confirmed by email, 3 weeks later letter arrived on 14 th march dated 11 th march cancelling policy on calling them they said I had not replied to 2 previous letters asking for copy of my driving licence , I not received either letter, started complaint what are my chances of reversing this decision and getting my charges back.