Thanks Mike. I got a form-letter type response yesterday which said they would respond within 10 days. I had to send from a different email address to get through. Terry

Thanks Mike. I'll try again. If you do get a bounce two days from now, do let me know. That's how long it too for the error message to be returned. Terry

I emailed Neil Clitheroe and Keith Anderson last week Thursday and on Saturday I got bounce backs from both saying the addresses could not be found. My problem is sort of reversed. I chased after Scottish Power for six months and finally got a bill which was large and I could not afford to pay all at once. They agreed to to split payments. When I went to pay the second half, lo and behold my account says I owed £0.00. I was on the phone for 48 minutes with Customer Services who insisted that there was nothing for me to pay! Nearly £500 had been settled on my account. It hasn't come from my bank account and they say it was not written off. Puzzled. I would love a functioning address for Neil Clitheroe.