I have a gym membership with the Harlands Group. A few months ago I emailed them to change my DD date because my wages where coming at a later date. They replied they couldn't find me. I replied and gave them all the information needed. A few days ago a DD payment failed due to it not being changed. I got a letter today saying they are charging me £25 for the late payment. I called them up stating that it was not my fault it was their company who couldn't change my DD date as I clearly have emails recording that I wanted it changed. They said they would chase me for the money. I emailed them saying : A few months ago I asked you guys to change my account direct debit information and was advised that you guys could not find me. I got a letter today stating that I have to pay an adminstration charge of 25.00 due to a failed DD payment. As the previous emails clearly state I have tried to get this date changed and provided all the information needed to do so including information on my account. As you did not do this I refuse to pay the charge and have canceled my direct debits. I called your hotline today and was told "we will chase you for the money" which is not exactly good customer service being threatened by a contact centre agent. I have taken legal advice and these emails clearly back me up that I wanted my information changed so feel free to meet me in court if you want the charges. Regards Can anyone give me some advice on what to do now? Thanks