Thanks Tobyjugg. You're absolutely right. When I posted I wasn't actually seeking any kind of meaningful response from Aviva / QMH. I was mainly curious to see whether their staff could do anything other than post mindless standard responses. At the time I was already in touch with someone from Aviva / QMH who couldn't do anything better than inaccurately repeat a timeline I had given her. And lie saying that Aviva / QMH were accredited by the Customer Service Institute (which they are not). Next step is Financial Ombusdman. The issues remain: 1. Double standards from Aviva / QMH: They initially offered me an unreasonably low cash in lieu based on an inaccurate valuation of my car. Then, when I put them straight with evidence of what a decent valuation should be, they decided to withdraw their cash in lieu offer citing safety issues that had not been a concern with the first cash in lieu offer. 2. Theft of my possessions from the courtesy car left by Solus: Underhandedly and without any kind of due process they retrieved their vehicle from my private office car park. Then when I went to collect my items three items were missing. Surprise surprise. Surely Aviva / QMH has some responsibility for the behaviour of their subcontractors… P.

Thanks HB. I was in touch with an Aviva Customer Service person before posting but they were relatively unhelpful. The people who contributed here, most likely outsourced overseas, were even less switched on and helpful - mostly paid to pay lip service to customer service. And on that note Aviva / QuoteMeHappy are falsely claiming to be accredited by the Institute of Customer service. More lies from them...

Thanks for taking the time to respond unclebulgaria67. I will definitely make a police declaration as there is CCTV. That said Solus ARC don't deny taking the car back. Yes the cover is £150 for personal belongings and my excess £330. I normally wouldn't leave things in my car when it's on the public highway but in this case it was in my company's private parking. I had initially just planned a quick visit and it turned into a longer stay. My main concern is to warn people about QuoteMeHappy / Aviva's supplier Solus ARC. I think their entire customer service ethos is inspired by Jeremy Kyle who was on TV in reception when I was there. Thanks.

Stay away from Aviva / QuoteMeHappy and their repairer Solus ARC. On Monday 16th February Solus ARC decided that they wanted their courtesy car back. So without advising me they walked into my company's car park and took the car - with all my belongings contained in it. Yes, without warning, and certainly without due process. Naturally I only discovered this later during the day when I left the building. Not having heard anything from Aviva / QuoteMeHappy or Solus I declared the car stolen to the police. Of course Solus never bothered to tell me that they took the car back. This I heard from the police on Thursday 19th. Today I went to Solus to retrieve my belongings. I was horrified to discover that three items were missing: - My passport - A pair of expensive binoculars [/indent]- A camera lens [/indent]Total value around £7500. The excess on a claim is £330 and the maximum payout for personal effects is £150. Nice one Solus. Meanwhile my initial claim continues with QuoteMeHappy / Aviva. So months ago they offered me a cash in lieu settlement based on a misvaluation of my car. Naturally I supplied evidence that the valuation was wrong. They accepted this. Today the matter is still not resolved but now because of the car's valuation they no longer want to offer a cash in lieu settlement and NOW they are citing car safety as the reason why. Double standards? Totally. Any advice anyone? County Court? Any other ideas? Your input would be appreciated. Thanks.

I've already been in touch with QMH / Aviva so someone in your organisation would be able to connect the following elements: - Quotemehappy - Fiat Abarth 595 - Theft or car seats on 29th November 2014 - Solus Park Royal - Theft of Solus' "courtesy" car most likely by Solus yesterday - The initial P - the first letter of my name to work out how to contact me. Rest assured that any future correspondence between QMH / Aviva will be published here and elsewhere as evidence of your organisation's general incompetence, disregard for the needs of its clients and lack of genuine and reasonable customer service. P. B

Dear Aviva. Thank you for your message. Please re-read my post. Particularly the bit where I ask for a personal, intelligent response NOT a standard response. I think you have all the elements you need to identify me, resolve this issue and the claim. I've never encountered a less client-focused organisation. Lamentable. P.

Another update to this incredible saga... Yesterday at some point someone stole the "courtesy car" that had been supplied by Solus. Yes, at some point between midday and 18h30 someone walked into my office car park and stole the car. I strongly suspect that Solus actually decided that they would adopt rather underhand techniques to retrieve their car - but of course they have yet to tell me that. What is a little alarming is that of course the car contained my personal possessions including some rather expensive camera gear. Naturally a police report has been completed and a claim lodged with QMH. Just out of interest, if customer service rather than price is the priority who would should I give my business to? Any suggestions welcome.

Typical. I'm not sure whether Aviva bothered to read my post in full. I specifically asked them not to write with their standard mindless response. So what did they do? They sent an impersonal, unconsidered, mindless response. Classic QMH / Aviva incompetence. I think talking to the FCA, social media and the press are my only recourse against this souless organisation.

Could someone please help me with the following situation? Aviva/ Quotemehappy / Solus Park Royal are lamentable and treating me, their client, like thugs. Back on the 29th November 2014 someone stole the two front seats from my Fiat 595 Abarth and caused some collateral damage to the car. Almost three months later, QuoteMeHappy/Aviva has still not settled the claim. A couple of days after the theft I was given a smelly "courtesy" car. Of course no terms and conditions were presented. No indication of how long I could keep the car etc. The claim ran it's course. QuoteMeHappy/Aviva initially under-valued the car and offered me a cash in lieu settlement. When I contested this and provided evidence that their valuation was wildly inaccurate they decided that they wanted their internal repair service Solus to repair the car rather than offer a cash in lieu which was my preference. Bearing in mind all the negative feedback I had read and heard about Solus I did not want them to go anywhere near my car. A few observations: - Nowhere on QMH/Aviva's website did it indicate, that a QMH customer would have to deal with a third party company (Solus) once a claim had been lodged. I'm sorry but I pay my premium to QMH/Aviva so I expect to deal with them not some amazingly rude third party. - I've been repeately harrassed by Solus. On the first occasion on the 15th of January they told me that they needed the "courtesy" car back within two days on the Saturday 17th – this without any reference to when the claim would be resolved or when I would get my own car back. - Solus made several subsequent calls with the same request. On Jan 28 they called to say that the “total loss had been settled.” Their meessage was left as a voicemail that has been recorded and saved. Clearly a lie. - Solus called again on February 3rd to say that “…everything has been sorted out, you have been paid out and the courtesy car needs to come back to site.” Again the message was left as a voicemail that has been recorded and saved. Another lie? - At some other point around 3 weeks ago they indicated that they would move my car to my preferred repairer but this has still not happened. - At the beginning of February I left the "courtesy" car ready for collection, in the hope that QMH / Aviva would settle the claim, pay me out, deliver my car to my preferred repairer so that It could be repaired whilst I was away on business for two weeks. - This morning the rude people from Solus called again asking for the return of their car and telling me that they would declare the car as stolen to the police. Once again I suggested they get my insurer to contact me about this, then as usual the conversation deteriorated and out of frustration, as on past occasions, I hung up on them. I've just walked out to my office's parking lot and guess what? The courtesy car has disappeared. I strongly suspect that Solus came by, without advising me and took their car back together with my all possessions that were in it. Of course the car was neither valeted nor fueled so I imagine that they will seek payment for that...Fortunately there is CCTV in the parking so we should rapidly have a sense of what went on. Wow! How unscrupulous do you get? - and I'm a client. Can you imagine how they treat third parties? I'm not quite sure how to take this forward. Any suggestions would be welcome. I'm thinking social media, AutoExpress, Financial Conduct Authority, MoneyBox on Radio 4... The only ray of sunshine in this case is someone I met who is assisting me with the claim. She is essentially the Mr. Wolf (from Pulp Fiction) for people having to battle their own or other insurance companies. She is such a star. Further she has no financial vested interests in helping me with my claim. She is just starting out with this new business and would just like me to tell all my friends about her. Where QMH / Aviva make me lose faith in humanity, this lady restores it. In case Aviva read this spare me your standard social media response with link to your website. This requires a more intelligent, substantial, immediate and personal response. You know where to find me, you know my policy number and you know the only reasonable outcome I seek. Does anyone withing QMH / Aviva think of the lifetime value of a customer? Lastly, on Aviva’s correspondence, they present the logo of the Institute of Customer service. This would suggest that they are presenting themselves as members of the ICS. Enquiries made with the ICS reveal that neither Quotemehappy nor Aviva are members. This strikes me as false advertising. Based on my experience so far I can’t think of anyone less qualified to be a member of the ICS. P.