Hi,
in 2013 I hired a car from Europcar in Rome.
I paid in advance and, after an uneventful rental period, returned the car.
After, and with no warning or correspondence, an 'administration fee' was charged to my credit card for a supposed traffic violation.
I queried this immediately but was told by Europcar that the 'authorities' would be in contact with me regarding the offence.
It has now been over 18 months since I hired the car and no one has tried to contact me about any such offence.
I therefore contacted Europcar again saying that I presumed that no such violation ever existed
and consequently I wanted a refund of the fee.
They have replied saying that, as per the T&Cs, they have fulfilled their legal obligation by providing my details to the 'authorities'.
How can they be allowed to do that?
I have no proof that any traffic violation ever happened.
Without proof how do I know that the charge is not bogus?
If they are allowed to do this then it is a licence to print money from their customers
(whether or not there was a traffic offence or not).
Any help would be greatly appreciated.