I purchased a laptop last year from ebuyer. At the time it worked brilliantly with no problems. However in November last year, it developed a serious fault that made it unusable. As the laptop was still under warranty, I tried to return the item to ebuyer for repair or replacement. While the company were quite willing to accept the item for repair, I had moved house since purchasing the item. Their website was quite unhelpful, as it did not allow me to register a new address on my account without making a purchase, and it also didn't allow me to enter my new address when processing the return online. I phoned their customer service team, who resolved the issue for me and assured me that my address had been updated. As expected, several days later a courier came to pick up the faulty laptop. I received emails etc. letting me know about the status of the item, and eventually one saying that it would be delivered early in January 2015. When the window that they had estimated for delivery had just passed, with no laptop turning up, I phoned the customer service team to enquire about the whereabouts of the item. I was told that my old address was still the one on the system, and that they had no record of the new one. The laptop had been delivered and signed for by somebody at a different house number, and at the time I was told that they didn't even have the road name. I asked for this to be queried, and got no response over the next two weeks. On phoning again, I was told that it had been delivered to my old address, and that the issue would be referred to someone senior. I received an email a few days later asking if I had asked for the laptop to be sent to my old address. When I explained that I hadn't, and had phoned to change my address when the laptop was collected, I received a further email stating that as the item was signed for and delivered to the address on their system, the company was not at fault and there was little they could do. I did not receive a statement of where the item would be delivered to at any point, and was assured earlier in the process it would be returned to my new address. It is quite difficult to get to my old house to collect the item, as there are no direct public transport links and I don't drive. Am I in the wrong here? Or is it ebuyer's responsibility to correct the mistake?