Hi everyone, today it has been 10 years since I took out a secured loan with GE money for £20 k and balance outstanding is still £19 k. I don't understand why the outstanding balance is almost the same. Can anyone advise what can be done as I feel I am stuck with them and their silly charges. The initial interest rates were around 7 % and now it is 12.32% per year. How can they charge a higher rate than initially agreed ? I feel like I will be paying them for the rest of my life. .Any help will be great, thanks.