Thanks for your reply,
Pro-line says that I "Legally" have to let them repair the scooter before I could even consider a refund. They said if I was to buy a new car and it developed a fault I would have to have a repair, not a refund. Well, this is a scooter, not a car.
If I refused them a repair option (99% due to their stinking attitude and inconvenience I have already had to endure) and if for example in the worst case scenario I decided to claim via the courts, is it possible then that a judge would say, "well Mrs....legally you had to accept a repair first, case dismissed!"
Or would it go more in my favour for a refund? Sorry I'm still a little confused. "Repair, Replace, Refund", in other words I'm trying to understand if it's my choice which one or the shops choice? If you get my meaning.
Thanks.