Well... I've been and spoken to the manager at PC World in Bradford, highlighted the fact I want the unfair charge of £70.00 refunded on the grounds that this Panasonic 50" TV is not of satisfactory quality, (very poor picture quality)
The adverts both online and in their brochure states it is LED, nowhere does it mention it is a LCD TV.
LED tv's are known for their better picture quality, hence the reason I purchased it!
Anyway he still refuses to refund stating PC Worlds policy! I asked him if PC world and their policy is above consumer law! He replied " the company pay people a lot more money to set this up than they pay him an he were only following their rules and pointed to the board above the till which have a brief description of returning items!
There is no mention of a 20% fee for opening a box, it only states that goods should be returned unopened, again this seems very unfair practice and shouldn't be the case in my opinion.
Can anyone advise further, also, is it ok to name the branch manager on the forum?
Thanks, Sid