So bit of an update
Below is email sent to BT. The issue is now not the money but the impact on them reporting to credit references unpaid since Feb
This was not showing on credit karma or experian, who he has been with for a while, but checked clear score tonight and it is on there as missed payments. I can honestly say they had no communication from BT.
Please accept this as a formal complaint in regards to my account. I expect a quick response considering the impact this has caused.
I have been a customer with BT for a while. I upgraded my broadband around November 2020 time. At no point was I informed that there was an unpaid balance on my account. My services were recently stopped and I called to determine the issue.
I was informed that no payment to my account had been made since February 2019, and the balance was £800. You can imagine my shock
I have had no service restrictions, no correspondence, no telephone calls or emails to alert me to an unpaid balance.
When I called I had to pay £380 to get my services reinstated. At the time I felt I had no choice as a self employed worker who needed the Internet for work. I also experienced poor communication and had to call several times for money to be taken
Tonight I have checked credit report and BT have reported missed payments since Feb 2019 which has had an adverse impact on my credit, when everything else is up to date. This will impact on my business and ability to secure credit and I want this resolved as soon as possible.
If this is not resolved to my satisfaction, with compensation for the distress this has caused me, you can be assured I will take this to the ombudsman.