I have had the same experience as a poster above with Hermes ie received an email to say my parcel (ordered from Debenhams) had been delivered - but no parcel and no card to say it had gone to a neighbour either. But worse, 8 days ago my brother used them to send a signed property purchase contract from Germany to our solicitor, thinking it would be quicker and more reliable than the post, and it has still not arrived. When he tracked it, it seems to have got stuck at a mainline German railway station; and he is having difficulty getting hold of them. We've now had to put back the proposed exchange of contract date, meaning that the buyer has to find somewhere to live in the meantime (having agreed to that date with her buyers) and somewhere to put her furniture, and her relatives are making harassing phone calls, saying that we are holding things up.