Hi i have been reading these terrible reviews and i myself have just received my package, they have taken the postage but after reading all these problems i have just been in touch with my bank ( Barclays ) very concerned, the bank have said this .. at the moment is happening online all the time but there is a solution if you get in touch with your bank after they have taken the postage then the bank will put a cat cancellation on the company, they are going to write to the company themselves requesting no more payments be taken from my account, if they do take anymore money after receiving the request from my bank then my bank will refund me within 24 hours hope this helps