I cancelled my membership to fitness first in person in their Old Street gym on 6 June and
I received a paper receipt and email confirming that I had successfully cancelled.
At the time they told me there was a month notice period
I assumed the membership cancelled on 6 July.
Now they finally claim the notice period is NOT one month but EIGHT weeks on 31 July!!!
I found they were still debiting money from my account illegally.
When I contacted the local gym in Old Street,
the membership manager's reply was very abrupt and almost rude
I contacted their head office.
Their head office did NOT even reply.
After waiting a week,
I cancelled my direct debit and claimed the money back through the DD guarantee.
Now they have appointed debt collectors even though I dispute I owe them any money.
I have contacted the Citizens Advice consumer service who have passed the complaint to Trading Standards.
I will be contacting the CMA next about their harassment.
If Carrs continue to harass me, I will also complain to the FCA.
I have been a member since 2011 but never again.
What else can I do about this dishonest company?