Thanks for your comments Some very technical advice, same sort of advice given by the independant mechanic we spoke to. My brother was originally trained by Ford's, he actually became Service Manager until Mercedes snapped him up, after moving home forced change in employment he now works for Range Rover, (where he serviced our car). The reason I didn't get mt bro' to sort it, is because of the warranty issue, the area manager at Ford's garage said it should be done under warranty. This is why we left it up to Ford's to repair. The mention of crank shaft being the fault has cropped up several times, (although Ford's, VW, and an independant garage have all ruled this out), it is a bit worrying that I could pay £1000+ for gearbox rebuild to find that it's the crank shaft after all. More money that I don't want to throw away. Crank shaft?????? does this mean a new engine, with the mileage the car has done, I think it's gonna cost more to replace the engine than the car is actually worth. I give up, think I'll let the finance company have it back!!!! They can deal with Ford's!!

Hi all, thanks for all comments It's quite soothing to know I'm not the only person who hates; Ford Motor Company I am aware that I don't have to have it serviced at Ford's, that another garage can do it, family rates, you can't bet em! Ford's were more concerned that I had done another 57,000 miles since the first report of the fault. But as I say, if they fixed it when I reported it, then there wouldn't be any extra mileage, they are so dim! When I spoke to Ford's HO, I offered to pay a percentage of the gearbox replacement because of the extra mileage, as long as this did actually repair the car. But all Gurjeet the telephone robot could say was 'I cannot discuss this matter any further with you, we have made our decision, and thats final'. I have also been informed that Ford's had nothing to do with the making of this type of vehicle, therefore it's not surprising that they cannot fix it! Why are they selling products that they know nothing about? "I feel better having got that out!"

I am the proud owner of a Ford Galaxy 1.9 tdi, year 03. I have had a problem with the clutch for over a year now.I first reported the fault when the 60,000 mile service was due. But Ford's couldn't find any thing wrong with it. The pedal moves up and down on it's own?? It sometimes gets stuck half way, you have to pull it up with your foot! It gets stuck in first and reverse gears, it burns clutches big time. In the past nine months Ford's have fitted: 4 clutches, clutch bearings 3 Master Cylinders 3 Slave Cylinders 2 Fly Wheels And all other pipes and parts connected to the clutch system. Still the fault remains, worse than ever. Ford's have run out of ideas, as to what the fault is... Hummmm, didn't Ford design and build it???? They have now suggested it could be the Gearbox. That's only £4200.00 For a new one. I don't mind, it was reported when the vehicle was still under warranty, it should be covered..... NOT!!!!..... Ford's won't do it because, I have not had it serviced at a Ford garage since the 60,000 mile service, So what!.... I had it serviced by my brother, he works for Range Rover. Why would I have it serviced by them, they couldn't find the fault! Plus because the vehicle has done another 57,000 miles since I reported it? But if they had fixed it when I reported it, a year ago then there wouldn't be an extra 57,000 miles on it, common sense really?????!!!!!! Ford's have now refused to do anymore work on the vehicle, I have tried to discuss the warranty refusal with Ford's customer relations department, not only do they know nothing about cars, they don't make the decisions, No, no, no, the people who decided these stupid excuses are not allowed contact with the outside world, typical really, with no common sense or brains enough to think of a realistic reason, They can't possibly be human! What B*****s! excuses for not being able to repair one of their own vehicles. My advice... !! DON'T TRUST FORD'S WARRANTY'S !!

I am the proud owner of a Ford Galaxy 1.9 tdi, year 03. I have had a problem with the clutch for over a year now.I first reported the fault when the 60,000 mile service was due. But Ford's couldn't find any thing wrong with it. The pedal moves up and down on it's own?? It sometimes gets stuck half way, you have to pull it up with your foot! It gets stuck in first and reverse gears, it burns clutches big time. In the past nine months Ford's have fitted: 4 clutches, clutch bearings 3 Master Cylinders 3 Slave Cylinders 2 Fly Wheels And all other pipes and parts connected to the clutch system. Still the fault remains, worse than ever. Ford's have run out of ideas, as to what the fault is... Hummmm, didn't Ford design and build it???? They have now suggested it could be the Gearbox. That's only £4200.00 For a new one. I don't mind, it was reported when the vehicle was still under warranty, it should be covered..... NOT!!!!..... Ford's won't do it because, I have not had it serviced at a Ford garage since the 60,000 mile service, So what!.... I had it serviced by my brother, he works for Range Rover. Why would I have it serviced by them, they couldn't find the fault! Plus because the vehicle has done another 57,000 miles since I reported it? But if they had fixed it when I reported it, a year ago then there wouldn't be an extra 57,000 miles on it, common sense really?????!!!!!! Ford's have now refused to do anymore work on the vehicle, I have tried to discuss the warranty refusal with Ford's customer relations department, not only do they know nothing about cars, they don't make the decisions, No, no, no, the people who decided these stupid excuses are not allowed contact with the outside world, typical really, with no common sense or brains enough to think of a realistic reason, They can't possibly be human! What B*****s! excuses for not being able to repair one of their own vehicles. My advice... !! DON'T TRUST FORD'S WARRANTY'S !!

Nationwide......Wrong Answer! They have politely refused to refund, and have asked me to consider 'alternative banking arrangements'. How thoughtful! !!!!!!NOT!!!!!! I already bank elsewhere, Durrrr! Here comes my first LBA.

Beneficial (HFC).... RUDE!!!!!!!!! No response to LBA For me or my partner Have now sent 2nd LBA's (Just in case the postie is on hols!) Oh well.... they've just added more charges for this month, The total is just going up!!!!!

Monument.... Hello, anyone home? They seem 2 have ignored my LBA LBA No. 2, on it's way Last chance 2 settle B4 I MCOL U !!!!

Capital One.... Can't count I asked for £440, not £192. £12 fees, Blah, Blah, Blah... I said £440, er... £480 now The total is just going up!!!!!

!! Surprise, Surprise !! Nationwide have sent all statements requested. Within the 40 day DPA period. By recorded delivery, (got my £10 worth then). But.... They came all organised in a nice binder, With numbered dividers, Wow! Even contains a 'Jargon Buster' so I can try making sense of their 'manual intervention' crap. Guess what? not interested... Give me back my money!! Prepare for battle.... highlighter at the ready.... Hmmmmm.... looking good.

Sent DPA 24/07/2006 Nationwide replied 03/08/2006, BUT, before they post my statements they need an original signature? Didn't I sign the DPA or the cheque???? Delaying tactic? They've now cashed the £10 cheque. which is from another bank, :o I bet thats why they didn't return it!? :o Nationwide say I will recieve statements in 'due course'.... Hummmm you're running out of time... Only 14 days left until the LBA is posted... Let countdown commence!!!!

Just about to send LBA but postman has arrived early for once... Monument are giving me 'gesture of goodwill' 50% of what they owe me... Ah bless, sweet.... NOT! They would also like to applied this to my account.... which hasn't been active for more than a year? Duh! send me a cheque for the full amount! LBA amended and on it's way!!!!

!!!CAPITAL ONE!!! They call me at least 4 times per day. They called today asking for me & told my husband they were from some 'house' in Nottingham. He wasn't sure who they were and passed the phone to me...... Damn you man!!! I had to speak to some lady who wouldn't tell me which company she was calling from, until I passed the security check, Fool! As if I'm gonna give her my personal details....duh! She eventually told me she was calling from 'Capital One' so I told her, "I am not prepared to continue with this conversation, stop bl***y calling me and put whatever you have to say in writing!". When will it stop??? I have now sent a letter to them requsting telephone calls cease, So we'll see if they understand written requests, coz they don't understand verbal ones!

Started with 'Request for repayment' letter 24th July 2006 SKY replied within a week, :o HOLD ON! SKY?????? :o Oh yes, thats what I was thinking, ooops! did I use the wrong envelope? Had to ring them to see what SKY were writing to me about. They weren't sure, but did mention my Monument Visa account, (Thanks then bye, bye! not gonna talk to you over phone.) They also seem to think it's Ok to take another :o 3 weeks to look into it. That's what they think, LBA letter on it's way.

Started with 'Request for repayment' letter 24th July 2006 Capital One replied, they are looking into it, that they are going to get back to me within 4 weeks. & thankyou for your patience!!! Ha Ha!!! Um Na! I gave them 14 days, not 4 weeks, LBA now on it's way.....Cheek!

Started with 'Request for repayment' letter 24th July 2006 HFC replied within a week, basically saying they've done nothing wrong LBA letter sent out 4th August . ;-)