Hi both,
Thanks for the reply.
They classed it as a 'special order' as I was ordering a large quantity although the goods were available to order as normal online as they're regularly stocked items, just not in that quantity. They were not personalised in anyway either. This special order is just something they have classed themselves so I believe actual law (DSR) takes precedence over their own t&c's, which again might I add, they only just added in after I had submitted my refund request! I've also looked through DSR and come to the same conclusion as you Conniff, that I cannot see anything about 'special orders'. For me specially made would be if I had requested the normally stocked item had something altered on it (i.e. would be personalised) or if I had asked for something to be built from scratch that was not available to order online as a normal item. Neither apply here.
Yes the order was made as an individual consumer.
I paid with a credit card back in April although I cannot use Section 75 of the Consumer Credit Act as the items individually were under £100.
Thank you both for your feedback.