Hi,
I bought a domain name in 2006 and renew it until 2008. However, in 2008 when I tried to renew it again (received an email notification for this purpose) my payment has been rejected and the company started claiming that I did not renew the domain name during the two last years. Since that was my first purchase of domain, I also made a complaint only to the company which was in fact a simple reseller : they told me that the true registrar had closed and themselves were migrating. I thought that the domain name was locked and I will be informed (with first priority to re-purchase it) as soon as the finished their process however they didn't and in 2011 the company itself has closed (trading under another name).
In further research I found that I could have directly file a complaint to Icann but I was not aware of this last nor the company/registrar didn't provide me any complaint procedure (but just on phone that "they will contact me later").
My present problem is that icann is presently saying that they may accept my complaint since it was more than 3 years ago.
Thanks in advance for help,
William