Hello, I am new here but have referred to the site quite often for advice.
Unfortunately I now have my own problem.
I have a Fashion World Online Account and have ordered without problem since 2013.
Recently I ordered a Tutti Bambini Cot Bed for my new grandson.
I have copies (screenshots) of all details in the advert and do this as a matter of course now.
My son advised me that the bed was delivered this morning but without a mattress.
This cotbed was £199 plus a delivery charge from FW of another £10 plus their £3.50 on top......fine.
I looked at the advert again and nowhere does it state that the cotbed doesn't come with a mattress.
I started live chat with a chap called Samuel who, after I told of the problem,
advised me that the cotbed doesn't come with a mattress.
I asked him whereabouts in the ad it stated that and he advised me, for the price, it's not included.
That's all well and good but that was not stated anywhere in the ad.
Do I have any recourse with this situation at all?
Do I just take Samuel's word that it's not included in the price and buy another?
I can post attachments of the ads description if anyone needs this.
Any advice would be very much appreciated.
Thank you
May