So just got off the phone for the first round. Here's what happened. I offered £2k F&F, they said it was too low (You were right Renegade Imp!) They actually said they would only accept offers of more than 50%.
They said they wanted to do a 'partial settlement' instead of a F&F, which they said means they will stop bothering me and consider the debt written off. Still £2K is too low.
They then proposed that I do a 'repayment proposal' where i open up the last 3 months of bank accounts to them and submit a budget, then they would freeze the interest rate and accept a lower payment. (sounds like a rubbish version of a DMP to me??)
I proposed a DMP, and said my (free) DMA would be in touch. They put my account 'on hold' for 30 days, which only means they won't bother me, but interest is still being added.
Hope that's useful. Would love to hear your feedback