Thanks for your help, I will update once the incorrect markers have been removed

Thanks, I called them today and the complaints team will reach out to the data protection team to see if they will remove. The £60 was for not receiving call backs as promised and providing me with false or misleading information (estimated as opposed to actual meter read). I guess my question is if they hadn't provided incorrect data to the CRA I would have got a lower interest rate on the loan, do I have any case against BG for this?

Hi, I moved into a new house in July 2014 which had BG as the gas and electricity supplier. At the beginning of Sept I changed supply to another company. Shortly afterwards I received my final bill which for July and August amounted to £308 for gas and £90 for Electricity. they wanted £400 for 2 months supply in a new build house. I queried this and they stated the meter readings were correct and somebody had been to our property and manually read the meters. long story cut short, they weren't telling the truth after 7 months of wrangling and speaking to 2x DCA, taking my complaint to Centrica and providing a photo of my meter in February (which was still way below there supposed read) they agreed there was a mistake. All good final bill adjusted to £120 for both + £60 compensation and still ended up with a £35.17 refund! Finally the end of the matter or so I thought... In mid April I contacted the bank to take out a loan for £12k. Over the phone they provisionally approved me based on their internal scoring system but declined me based on my credit score. I queried this and was advised to take a copy of my credit report to the branch. I printed off my Experian credit report and met with the adviser to go through the finer details they couldn't see anything array and eventually agreed to lend the money by turning it into a joint application and at a high interest rate (18.9%!). last night I checked my free credit report with Noddle and saw 4 months missed payment on both of my old BG accounts. whilst I was disputing the final bill with them they logged missed payments on both accounts until I settled in April. So two questions I have: 1) Will BG remove these based on the fact they upheld my complaint? 2) Can I pursue BG with regards to the higher interest rate on the loan? as without the missed payment showing I would have had a lower interest rate. Any help will be really appreciated Thanks,

An update on this, 3 have refused to give in and I started a claim through MCOL to recover the monies spent on having the IPad repaired/replaced. I then received an offer to settle, which was in fact an offer of £50 as a gesture of good will! Way short of the total claim value of £281 (incl £25 court fee). They had until 4pm yesterday to file a defence with the court, before I could seek judgement. this morning I received a pack from their solicitors saying they intend to defend the claim, this included all of the details of the defence. Can anybody help or should I step back and acknowledge that my legal brain in no match for 3's solicitors? Does anyone have any experience of this? Thanks,

Thanks Rebel, letter will be sent first thing Monday

Hi, The Apple Genius didn't give me a report. I did have an appointment in the Cambridge store so I would guess any outputs from this would have been logged. Is this a battle worth fighting?

Hi, Really hoping someone may be able to help with my query. On the 28th June 2012 I purchased through 3 Mobile a 32GB Ipad 3 for £169 + £29 P/M on a 2 year data contract. In August 2012 the microphone failed and Apple duly replaced with a refurbished device. In 28th June 2014 the contract ended and I terminated the agreement with Three Mobile. Unfortunately on Sunday (20th July 2014) the Ipad screen changed to a bright white and is now unusable. I have taken to an apple store and had it checked over by one of the tech experts. After plugging into a TV screen we could see everything still worked but no image is displayed on the screen. They advised it was likely hardware related and a replacement device would cost £249. I asked about my consumer rights (fit for purpose etc) and was referred to 3 Mobile. When I spoke with 3 Mobile they advised the warranty finished when my contract ended and there is nothing they would do:-x Am I correct in thinking that, given the product which was purchased, as well as the value, as a consumer I have a reasonable expectation that it should last more than 2 years and 1 month (from date of initial purchase) or 23 months (based on date of receipt of refurb model). Could anyone point me in the right direction for letter templates or am I missing the point and should just pay the £249? Really hoping someone may be able to help, Localhero